Gardeners Crofton Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Crofton Park provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given to them below.

Client means the person or organisation requesting or receiving gardening services from Gardeners Crofton Park.

Company means Gardeners Crofton Park, the gardening service provider.

Services means any gardening, garden maintenance, soft landscaping, clearance or related works supplied by the Company to the Client, whether on a one off or ongoing basis.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Site means the garden, outdoor area or premises at which the Services are to be carried out.

2. Scope of Services

The Company offers a range of gardening and garden maintenance services, which may include lawn care, planting, pruning, hedge cutting, weeding, tidying, soft landscaping, seasonal garden care, garden waste handling and related activities.

The exact scope of the Services for each Booking will be agreed with the Client in advance, either as a fixed price quotation, a time based arrangement, or a combination of both. Only the Services expressly set out in the quotation, work description or written confirmation are included.

Any additional work requested by the Client that falls outside the agreed scope may be subject to an additional charge and, where necessary, a separate Booking or written variation.

3. Booking Process

Bookings may be made following an enquiry and, where required, a site visit or request for photographs and description of the garden. The Company may provide either a written quotation or an indication of hourly or daily rates together with an estimate of time.

A Booking is only confirmed when the Company has accepted the request for Services, whether in writing or through clear verbal confirmation and scheduling of the visit. Provisional dates given before acceptance are not guaranteed.

The Client is responsible for ensuring that all information provided to the Company, including the address, access details and description of the work required, is accurate and complete. The Company reserves the right to revise or withdraw any quotation or estimate if the information supplied is found to be incomplete or inaccurate.

The Company may refuse a Booking at its discretion, for example where the requested Services fall outside its normal service area or expertise, or where health and safety concerns arise.

4. Access to the Site

The Client must ensure that the Company has safe and reasonable access to the Site for the full duration of the agreed working time, including access to any necessary parking or loading areas for vehicles and equipment.

Where access is restricted by security gates, locked passages or similar obstacles, the Client must make suitable arrangements for entry before the scheduled start time. If the Company is unable to gain access to the Site at the scheduled time, waiting time or an abortive visit fee may be charged.

The Client must ensure that pets, children and other occupants are kept clear of the immediate working area while Services are being carried out, in order to allow the work to be completed safely and efficiently.

5. Client Responsibilities

The Client is responsible for ensuring that the Site is reasonably prepared for the Services to be carried out. This may include removing personal items, toys, furniture, or other obstacles that could impede the work or present a hazard.

The Client must notify the Company in advance of any known underground services, cables, pipes, irrigation systems or other features that may be affected by gardening work. The Company cannot be held liable for damage to hidden or unidentified services that have not been disclosed.

The Client must inform the Company of any relevant Site conditions, such as previous use of chemicals, presence of invasive plants, uneven ground, unstable structures, ponds or water features, or any other issue that could affect the nature of the work or pose a risk.

6. Quotations, Rates and Variations

Quotations are typically provided free of charge and are based on information available at the time of issue. Quotations will normally specify whether the price is fixed for the described work or based on time spent at an agreed rate. Unless otherwise stated, quotations are valid for a limited period from the date of issue.

If, during the course of the Services, it becomes apparent that additional work is required or that the nature of the work differs significantly from what was originally anticipated, the Company will discuss this with the Client and agree any variation in scope and price before proceeding, where reasonably practicable.

Where Services are provided on an hourly or daily basis, the final charge will be calculated according to the actual time spent on Site, subject to any minimum visit charge agreed at the time of Booking.

7. Payment Terms

Unless otherwise agreed in writing, payment for one off Services is due upon completion of the work on the day of the visit or within a short period specified on the invoice. For ongoing maintenance contracts, invoices may be issued on a regular basis, such as monthly or after a set number of visits.

The Company accepts a range of payment methods, which will be specified on the invoice or agreed in advance. The Client is responsible for ensuring that payment reaches the Company in full and on time.

If payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees or interest and to suspend further Services until all outstanding sums have been settled. The Client will be liable for any reasonable costs incurred by the Company in recovering overdue payments.

8. Cancellations and Rescheduling

The Client may cancel or request to reschedule a Booking by providing reasonable notice. The minimum notice period will typically be one full working day before the scheduled visit, unless otherwise agreed. Cancellations or rescheduling requests received with less notice may incur a charge to cover time allocated, travel and any preparatory work already undertaken.

Where the Company has purchased materials or plants specifically for a Booking and the Client cancels at short notice, the Client may be required to pay for those items or accept delivery of them, subject to agreement.

The Company may need to cancel or reschedule a Booking due to adverse weather conditions, staff illness, vehicle breakdown, supply issues or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as possible and to arrange an alternative date. The Company will not be liable for any loss or inconvenience arising from such changes, provided reasonable efforts are made to reschedule.

9. Health and Safety

The Company will carry out the Services in a manner consistent with applicable health and safety requirements. Workers will use appropriate tools, machinery and protective equipment where required.

The Company reserves the right to refuse or suspend work if, in its reasonable opinion, Site conditions present an unacceptable risk to health and safety, including but not limited to hazardous materials, unsafe structures, aggressive animals or severe weather. Any resulting delays or additional costs will be discussed with the Client.

10. Materials, Plants and Guarantees

Where the Company supplies materials, plants or turf, it will take reasonable care to select products of suitable quality and to handle and install them in line with good horticultural practice.

Living plants are subject to natural variations and factors beyond the Companys control, including weather, soil conditions and ongoing care by the Client. As such, the Company cannot guarantee the long term survival, growth or performance of plants after completion of the Services, unless a specific written guarantee is provided for particular items.

Any guarantees or warranties given in relation to materials or products sourced from third parties are subject to the terms offered by those suppliers and may be limited in scope or duration.

11. Garden Waste and Waste Regulations

The handling and disposal of garden waste must comply with relevant waste regulations. The Company will agree with the Client in advance whether garden waste produced during the Services is to be removed from the Site or left for the Client to manage.

Where waste removal is included, the Company will transport garden waste to an appropriate facility or use lawful recycling or disposal routes, in accordance with relevant regulations and licensing requirements.

Additional charges may apply for removal of large volumes of waste, bulky items, soil, rubble, or materials not classed as standard green waste. The Company will advise the Client of any such charges before commencing work where reasonably possible.

The Client must not request the Company to dispose of waste in a manner that would breach environmental or waste disposal regulations. The Company reserves the right to refuse any such request.

12. Liability and Limitations

The Company will exercise reasonable skill and care in carrying out the Services. If the Client believes that work has not been performed with reasonable care and skill, the Client must notify the Company as soon as practicable and, in any event, within a reasonable period after completion, so that the issue can be investigated.

Where a defect in the Services is established and is attributable to the Company, the Company may, at its discretion, rectify the defect, re perform the relevant part of the Services, or offer a reasonable price reduction. This will normally be the Clients sole remedy.

To the fullest extent permitted by law, the Company will not be liable for any indirect or consequential loss, loss of enjoyment, loss of profits or other economic loss arising out of or in connection with the Services. The Companys total liability for any claim arising under or in connection with a Booking will be limited to the total price paid or payable by the Client for the Services to which the claim relates.

Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.

13. Weather and Seasonal Factors

Gardening work is inherently affected by weather and seasonal conditions. Certain tasks may need to be carried out at specific times of year or may be delayed due to heavy rain, storms, frost, heatwaves or similar conditions.

The Company will use its professional judgement to determine when conditions are unsuitable for particular tasks and may adjust the timing, methods or sequence of work accordingly. The Company will not be responsible for delays or changes arising from adverse or unusual weather, provided reasonable efforts are made to complete the agreed Services.

14. Ongoing Maintenance

Where the Company provides one off Services, such as a garden clearance or initial tidy, the Client is responsible for the ongoing maintenance of the garden unless a separate maintenance arrangement is agreed.

The appearance and condition of a garden will naturally change over time due to plant growth, weathering, wildlife and other environmental factors. The Company is not responsible for such changes once the agreed Services have been completed, unless ongoing maintenance has been specifically agreed.

15. Data and Privacy

The Company may collect and hold basic personal information about the Client, such as name, address and contact details, for the purposes of handling enquiries, managing Bookings, delivering Services and issuing invoices.

The Company will take reasonable steps to keep such information secure and will not sell or disclose it to unrelated third parties except where required for legal, regulatory or accounting purposes, or where necessary to carry out the Services.

16. Complaints

If the Client has any concerns or complaints about the Services, they should raise them with the Company as soon as possible, providing clear details and, if available, supporting information such as photographs. The Company will aim to investigate promptly and to respond with a proposed resolution.

In many cases, issues can be resolved by a follow up visit or by agreeing on remedial work. The Client is encouraged to give the Company an opportunity to address any concerns before arranging for another contractor to carry out corrective work.

17. Changes to Terms and Conditions

The Company may update or revise these Terms and Conditions from time to time. The current version will apply to all new Bookings made after the date of the update. Where a change materially affects ongoing maintenance arrangements, the Company will seek to notify the Client in advance.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.

19. Entire Agreement

These Terms and Conditions, together with any quotation, written confirmation or specific agreement for particular Services, constitute the entire agreement between the Client and the Company in relation to the Services provided. They supersede any prior understandings, representations or agreements, whether written or oral.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.