Terms and Conditions for Gardening Services

Gardeners Crofton Park provides domestic and commercial gardening services under the following terms and conditions. These terms are designed to set out how bookings are made, how payments are handled, what happens if a job is cancelled or rescheduled, and the responsibilities of both parties. By confirming a booking, the client agrees to these terms in full.

These terms apply to all services supplied by the business, including regular maintenance, one-off gardening work, clearance, planting, lawn care, hedge work, and related outdoor services. They should be read carefully before any instruction is given. If there is any conflict between a written quotation and these terms, the written quotation will normally take priority for the specific service described.

The company aims to provide a professional and reliable service, but gardening work can be affected by weather, plant condition, site access, and seasonal changes. For that reason, service schedules and outcomes may need to be adjusted. Nothing in these terms affects your statutory rights as a consumer where such rights apply.

1. Booking Process

Bookings for Gardeners Crofton Park services are normally made after an enquiry, site assessment, or review of the client’s instructions. A quote may be provided based on photos, measurements, a description of the work, or an inspection of the property. Quotes are usually valid for a limited period and may be revised if the scope of work changes before the appointment date.

When the client accepts a quotation, a service date or time window may be offered. A booking is only confirmed once the company acknowledges acceptance and, where requested, receives any deposit or advance payment. The company may refuse or postpone a booking if the job is outside its service capacity, unsafe, unlawful, or impractical.

Clients must provide accurate information at the time of booking, including access arrangements, known hazards, pets on site, water supply restrictions, parking limitations, and any special instructions. If incorrect or incomplete information is given, the company may amend the price, delay the service, or decline to proceed. Any material change in the work requested after booking may require a revised quotation.

Service dates are planned in good faith, but they are not guaranteed where adverse weather, staff illness, traffic disruption, supplier failure, or unforeseen site issues prevent attendance. In such cases, the company will try to rearrange the appointment within a reasonable time. If a booking must be changed, the client will be informed as soon as reasonably possible.

The company may bring tools, machinery, and consumables suitable for the agreed work. Unless agreed otherwise, the client is responsible for ensuring access to electricity, water, and any necessary permissions for entry, parking, or work in communal areas. The company is entitled to suspend work if access is unsafe or if the site conditions differ materially from the information provided.

If the client asks for additional tasks during the visit, these may be carried out only if time, equipment, and conditions allow. Extra work may be charged separately. The company is not obliged to continue with added requests that increase the risk, duration, or complexity of the service without a new agreement.

All charges will be explained in the quotation, booking confirmation, or invoice. Prices may be fixed for a defined scope of work or calculated on an hourly, half-day, full-day, or project basis. Unless stated otherwise, quoted prices exclude unexpected additional work, specialist disposal costs, or third-party charges that arise because of site conditions not disclosed in advance.

Payment terms will be stated before the service begins. The company may request a deposit, full prepayment, or payment on completion depending on the size and nature of the job. If an invoice is issued, payment is due within the stated period. Time is of the essence for payment where the parties have agreed a due date.

Accepted payment methods may include bank transfer and other agreed non-cash methods. The company is not obliged to accept cash unless specifically agreed. Failure to pay on time may result in suspension of future services, recovery action, and interest or late-payment charges where permitted by law.

Any materials purchased on the client’s behalf may be invoiced separately. If plant, soil, aggregates, or other products are requested, the company may require payment in advance or on delivery. Titles to goods supplied by the company may remain with the company until paid for in full, to the extent allowed by law.

Where a quoted price is based on estimated labour and the work exceeds the estimate because of hidden conditions or changes in instruction, the company may charge for the additional time reasonably required. The client will normally be told as soon as practicable if the cost is likely to rise materially.

Discounts, promotions, or special rates are offered at the company’s discretion and may be withdrawn or amended without notice for future bookings. No discount is guaranteed unless clearly confirmed in writing for the specific job.

3. Cancellations, Rescheduling, and No-Shows

Clients may cancel or reschedule a confirmed booking by giving reasonable notice. The amount of notice required may depend on the scale of the work and any resources already committed. If cancellation is made shortly before the appointment or after staff have been dispatched, a cancellation fee may apply to cover loss of time, travel, preparation, and materials.

If a deposit has been paid, it may be retained in whole or in part where cancellation costs have been incurred or where the company is unable to reallocate the time slot. Deposits are not automatically refundable unless agreed in writing or required by law. The company will consider each cancellation fairly, taking account of the circumstances and any avoidable costs.

Where the client is not present and has not arranged access, the appointment may be treated as a no-show. In such cases, the company may charge a call-out or missed-appointment fee. Repeated late cancellations or no-shows may lead to refusal of future bookings.

If the company needs to cancel or reschedule because of weather, safety concerns, staff availability, equipment failure, or other unexpected circumstances, the client will be informed and a new date will be offered where possible. The company will not be liable for losses arising from reasonable changes to the schedule, provided it acts in good faith and seeks to minimise inconvenience.

Any cancellation by either party should be made through the agreed booking channel or other confirmed method so that the request can be recorded. Verbal cancellation may not be treated as effective unless acknowledged. For larger projects, the company may require written confirmation before releasing reserved materials or labour.

The company reserves the right to withdraw from a booking if the site becomes unsafe, if the client behaves abusively, if unlawful activity is suspected, or if the client materially breaches these terms. In such circumstances, any payment due for work already completed or costs already incurred may still be invoiced.

4. Liability and Service Standards

The company will carry out services with reasonable care and skill. However, gardening work involves living materials and variable site conditions, so outcomes can depend on factors beyond the company’s control. Unless otherwise agreed in writing, the company does not guarantee the survival, growth, flowering, or long-term performance of plants after installation or treatment.

The company is not responsible for pre-existing defects, hidden structural problems, underground services, damaged paving, unstable surfaces, diseased plants supplied by third parties, or deterioration caused by weather, pests, flooding, drought, or neglect after completion. Clients are responsible for disclosing known risks and for maintaining the garden after the service if ongoing care is required.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to that, the company’s total liability for any claim connected with a service will be limited to the amount paid, or payable, for the specific service giving rise to the claim.

The client must take reasonable steps to protect valuables, ornaments, fragile items, and access routes before work begins. The company will take care while working, but it is not liable for accidental damage where the client has failed to remove or secure items that could reasonably be expected to be at risk during outdoor maintenance.

Clients must ensure that children, pets, and visitors are kept away from active work areas and equipment. The company may stop work if it believes safety is compromised. Any advice given about aftercare, watering, pruning, or treatment should be followed using suitable judgment and, where necessary, with reference to product instructions.

Gardeners Crofton Park does not accept responsibility for indirect or consequential loss, including loss of profit, loss of enjoyment, inconvenience, or loss arising from missed seasonal opportunities, except where such exclusion is prohibited by law. This limitation applies whether the claim arises in contract, tort, negligence, or otherwise.

5. Waste Removal and Environmental Compliance

Any waste generated during gardening work will be handled in line with applicable UK waste laws and environmental requirements. The company will seek to dispose of green waste, soil, and general garden debris in a lawful and responsible way. Waste may be removed from site, composted, recycled, reused, or taken to licensed disposal facilities as appropriate.

The client must disclose in advance if waste contains contamination, sharps, chemicals, asbestos, invasive species material, or other hazardous items. The company is not obliged to handle hazardous waste unless this has been specifically agreed and all legal requirements can be met. Additional charges may apply where special handling, segregation, packaging, or disposal fees are needed.

Where waste is left on site for client collection, the client is responsible for its lawful disposal. The company is not responsible for items the client chooses to retain, reuse, or move after completion. If the client requests waste to be removed from a shared, managed, or restricted area, any necessary permissions must be secured in advance.

Waste transfer notes, receipts, or other records may be retained where required by law or good business practice. The company may decline to remove waste if the client asks for an unlawful method of disposal or if the materials appear to pose a health, safety, or environmental risk.

Any recyclable or compostable material remains subject to the company’s operational choice unless the client expressly instructs otherwise and the instruction is lawful, practical, and agreed in writing. The company may separate materials to support responsible disposal and reduce environmental impact.

Clients must not place unauthorised hazardous items into green waste bags, containers, or collection piles. If prohibited materials are discovered, the company may stop work, charge for additional handling, and report the issue if required by law. Compliance with waste legislation is a shared responsibility, and the client must cooperate fully where disposal arrangements are discussed.

6. Governing Law

These terms and conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. If the client is resident elsewhere in the UK or outside the UK, this governing law clause still applies to the extent permitted by applicable law.

Any dispute should first be raised promptly so that the parties may try to resolve the matter informally and in good faith. If a dispute cannot be settled, the parties may pursue any lawful remedy available to them. Nothing in these terms prevents a consumer from relying on mandatory legal rights.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure by the company to enforce any right on one occasion does not mean that right is waived for the future.

These terms may be updated from time to time to reflect changes in the law, business practices, or service arrangements. The version in force at the time of booking will generally apply to that booking unless a later version has been expressly accepted by both parties.

Gardeners Crofton Park thanks clients for reading these terms carefully before arranging any work. Clear communication, fair payment, lawful waste handling, and realistic expectations help ensure a smooth and professional service relationship.